Orchestration: the secret ingredient for improving organizational agility

In science fiction movies, it often happens that robots or computers make decisions or advise the human on the best next action to take for a given situation. The technology is now made so, that reality surpasses fiction! For this last post about the Synergy project, I have decided to give you some concrete examples of what orchestration and smart decision-making can do for your organization.

As we have seen in previous posts, the first steps in using artificial intelligence are to make information and processes digital so that they can be used. However, have you ever asked yourself the following question: why doing that? What is the ultimate business value of artificial intelligence? The answer is quite simple: being able to determine the next best good action.

What does that mean in everyday life? I will give you two real cases to illustrate this value.

When nature gets involved

Imagine a manufacturing company with several plants across North America. The company has an integrated digital supply chain that gives it full, real-time visibility on the supply chain. One day, one of the plants had to close for a few days because of a hurricane approaching the coast (a situation that is becoming more and more frequent with climate change).

The digital tools in place allow us to predict the orders that will be impacted by this shutdown. A human must then look at the whole situation and determine how everything must be redistributed to minimize the impacts. However, what would you say if artificial intelligence was able to recommend an optimal action plan? What would you say if the computer knew your customers well enough to determine which order should be “sacrificed” to reduce the impact of the shutdown on your business results?

If you think I’m dreaming in colour, you just read about Watson Supply Chain Insight.

When an employee steels data

Now let’s imagine a large company in which an employee decides to steal data in order to sell it on the black market. You will tell me that it sounds like déjà vu… and you are right!

Within this organization, several digital tools are in place to detect fraud and abnormal behaviour. On the other hand, abnormal situations are simply reported on a dashboard and a human must then determine what to do with the alert. What would you say if an automated process was triggered to orchestrate the investigation and follow up on each of the actions taken to correct the problem? What would you say if this device learned from your past decisions to create customized and dynamic incident response recipes?

Again, if you think I’m dreaming in colour, I suggest you read more about IBM Resilient.

Are you interested in the topic?

You’re interested in the topic of orchestration and artificial intelligence, but you don’t know where to start. I invite you to contact me or follow us to learn more about our Synergy project!

Interested in making AI functional at your organization?

Schedule your FREE 30 minutes consultation.

The Synergy project: is your artificial intelligence roadmap ready?

Indeed, in today’s world, it is not possible to think about digital transformation without artificial intelligence. However, what does that mean? How can we operationalize artificial intelligence? This may sound like a simple question, but I have not met many companies that have been able to answer it. To answer this question, SIA and NextBlue created the Synergy project. This project, of which I am very proud, proposes a game plan to operationalize artificial intelligence. This is the secret ingredient that will allow organization to know what to reinvent to increase their agility. In order to enable our customers to achieve this agility, we have divided the roadmap into 5 levels: The first three levels provide the basis for a real digital transformation:
  • Level 1 – Multi-cloud Modernization – At this level, we are modernizing the various systems to make their data accessible and ready for use.
  • Level 2 – Intelligent Automation – We automate tasks that can be automated and deploy tools that present information in the right context to humans performing complex tasks.
  • Level 3 – Trust and Safer Business – We protect information and digital processes and improve transparency about their use to create a sense of trust among users.
Levels 4 and 5 allow the organization to reinvent itself and orchestrate everything that goes on in its organization to allow it to achieve agility with a big “A”:
  • Level 4 – Digital Reinvention – We are co-developing new business models to create better experiences (customers, employees, suppliers) that will allow the organization to stand out.
  • Level 5 – Decision and Orchestration – We use the maturity acquired in previous levels to develop tools to take the “best next good action” in relation to the various situations that arise within the organization.
Only NextBlue can propose a viable plan to operationalize artificial intelligence. We have both the tools (with IBM Cloud), the expertise (with our partners) and the methodology (with our Expressway method) to help you define your path to agility. You’re interested in the subject and you don’t know where to start. Or you already have an opinion on the subject and want to assess whether you are on the right track. Do not hesitate to contact us. Our unique approach will meet your expectations!

Interested in making AI functional at your organization?

Schedule your FREE 30 minutes consultation.