Intelligent automation to create a WOW effect for your employees!

September 10, 2019 Alexandre Lanoue

I don’t think there is a single day where I don’t hear about the labour shortage in Quebec. This shortage has brought the experience back to the forefront and has asked leaders to find creative ways to give candidates a “wow” effect in filling vacant positions. Human resources have thus become the superheroes of organizations that must find a way to exploit human capital in order to ensure the growth, agility and competitiveness of the organization. I was just reading an IBM publication on this topic (Recruiting 2020) which led me to reflect on the application of artificial intelligence in the field of human resources.

In my third post on our Synergy project, I chose to talk about intelligent automation, but from a slightly different angle than what we usually read. When I pronounce the words “intelligent automation”, people naturally think of scenarios such as the automation of invoice processing or the creation of intelligent robots to replace humans in your value-added tasks (the famous Robotic Process Automation). However, very few people are thinking about using artificial intelligence to provide a different HR experience, and that is what I have decided to talk to you about today.

Intelligent automation in HR

So how can we make artificial intelligence functional in the area of human resources? I suggest you explore a fairly classic process: the selection of a candidate.

Let’s start by looking at how we could automate the selection of a candidate to add a “wow” effect. In a traditional process, the employee must first find and apply for the position in question. Who said that this should happen this way? Why is it the candidate that needs to make all the efforts? Why not automate use artificial intelligence to reverse the roles?

Virtual assistant for candidates

So how do we do that? I suggest we look at the problem from a different angle and ask why the employer would not get to know the candidate in order to recommend THE best position for him/her. Easier said than done you will tell me? Not really! With intelligent automation technologies such as a virtual assistant (the famous “chatbot”), this becomes possible.

With IBM Watson technology, we are now able to offer a virtual assistant for candidates.

I suggest you try the following site that offers this personalized and different candidate experience… let me know what you think!

At SIA, we are also creating our own version of it and it should be available on our site in a few weeks… This means that even small organizations can benefit!

Are you interested in the topic?

You’re interested in smart automation and artificial intelligence, but you don’t know where to start. I invite you to contact me or follow us to learn more about our Synergy project.

Interested in making AI functional at your organization?

Schedule your FREE 30 minutes consultation.

The Synergy project: is your artificial intelligence roadmap ready?

September 10, 2019 Alexandre Lanoue
Indeed, in today’s world, it is not possible to think about digital transformation without artificial intelligence. However, what does that mean? How can we operationalize artificial intelligence? This may sound like a simple question, but I have not met many companies that have been able to answer it. To answer this question, SIA and NextBlue created the Synergy project. This project, of which I am very proud, proposes a game plan to operationalize artificial intelligence. This is the secret ingredient that will allow organization to know what to reinvent to increase their agility. In order to enable our customers to achieve this agility, we have divided the roadmap into 5 levels: The first three levels provide the basis for a real digital transformation:
  • Level 1 – Multi-cloud Modernization – At this level, we are modernizing the various systems to make their data accessible and ready for use.
  • Level 2 – Intelligent Automation – We automate tasks that can be automated and deploy tools that present information in the right context to humans performing complex tasks.
  • Level 3 – Trust and Safer Business – We protect information and digital processes and improve transparency about their use to create a sense of trust among users.
Levels 4 and 5 allow the organization to reinvent itself and orchestrate everything that goes on in its organization to allow it to achieve agility with a big “A”:
  • Level 4 – Digital Reinvention – We are co-developing new business models to create better experiences (customers, employees, suppliers) that will allow the organization to stand out.
  • Level 5 – Decision and Orchestration – We use the maturity acquired in previous levels to develop tools to take the “best next good action” in relation to the various situations that arise within the organization.
Only NextBlue can propose a viable plan to operationalize artificial intelligence. We have both the tools (with IBM Cloud), the expertise (with our partners) and the methodology (with our Expressway method) to help you define your path to agility. You’re interested in the subject and you don’t know where to start. Or you already have an opinion on the subject and want to assess whether you are on the right track. Do not hesitate to contact us. Our unique approach will meet your expectations!

Interested in making AI functional at your organization?

Schedule your FREE 30 minutes consultation.